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info@travellab.ng
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Any Questions
Planning a trip can come with a lot of questions, and we're here to help you find the answers you need.
Travel Lab Nigeria Limited offers a comprehensive range of travel and tourism services, including flight bookings for both domestic and international travel, hotel reservations worldwide, car rental services for convenient transportation, and corporate travel management. We specialize in visa processing, MICE tourism (Meetings, Incentives, Conferences, and Exhibitions), and curated travel experiences tailored to individual preferences. Our services extend to logistics such as airport transfers, private jet hiring for luxury travel, and soon, a VR tourism hub for immersive virtual experiences. We also provide a modern co-working space, CoSpot, and expert travel advisory services to ensure safe and enjoyable journeys, driven by our commitment to excellence and customer satisfaction
You can contact us via phone at 08108889418 and 08021001103, or email us at info@travellab.ng or travelabltd@gmail.com or through our website’s contact form. We’re also available on social media: Instagram: @travellabnig | Facebook: @travelabng.
Our office hours are 8am to 5pm, Monday through Friday. We are open 10am to 2pm on Saturday and some public holidays. We also have a 24hrs WhatsApp.
Booking and Reservations
You can make a booking directly through our website, by calling our office, or by visiting us in person. Our travel consultants are here to assist you with all your booking needs.
You can make a booking by calling any of our official lines during business hours, sending a message via our social media channels, or sending a WhatsApp message. Additionally, you can fill out the forms on our website, and a travel agent will call you to attend to your request within 5 minutes of submission. Please note that messages received on Sunday will be addressed on the next working day.
Our cancellation policy varies depending on the service and the provider. Please refer to the specific terms and conditions provided at the time of booking or contact us for detailed information.
Payment and Refunds
We accept various payment methods, including credit/debit cards, bank transfers, and online payment systems like PayPal, in all major currencies such as USD, GBP, and EUR. We are also open to cryptocurrency payments, depending on your location and the specific service required.
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information.
To request a refund, please contact our customer service team with your booking details. Refunds are subject to the terms and conditions of the service provider.
Travel Planning
During Your Trip
In case of an emergency, please contact local authorities first. For assistance related to your booking, reach out to our 24/7 customer support line provided in your travel documents.
You can contact us via our emergency support line, email, or messaging services. Details will be provided in your travel itinerary and booking confirmation.
Yes, we offer comprehensive travel insurance options to protect you against unforeseen circumstances. Contact us to learn more about the plans we offer.
Post-Trip
We value your feedback! You can provide feedback through our website, email, or by leaving a review on our social media pages.
Absolutely! We’d be delighted to help you plan your next adventure. Contact us anytime to start planning.
If you have any other questions, please don’t hesitate to reach out. We’re here to make your travel experience as enjoyable and hassle-free as possible!
- Travel Lab Nigeria Limited
- +234 802 100 1103
- +234 810 888 9418